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N.World
We help Grünenthal to size, train and take over the services of its IT area.
Grünenthal Project
The challenge
The Grünenthal Group is a German company active in the marketing of prescription pharmaceuticals.

The company is immersed in a process of transformation of the Global IT area which involves the management of all its own technological platforms and systems with the aim of provide a valuable, standardised and high quality technology service to meet the needs of business users.

To meet the challenge has been necessary:

  • Establish the catalogue of IT service offerings.
  • Implement the operational process of the company's systems and define the processes SLAs, periodic reporting, etc.
  • Execute a centralised demand process to bring together the needs of the user areas and size the technological equipment.
  • Generate a real impact on the new figure of business partner and define the responsibilities of each of the agents involved in the process.
The solution
Bosonit has helped Grünental to take control of certain technologies, the knowledge of which lay outside the IT area, and to provide a standardised quality service.
01. Technological specialisation
02. Business partnering

Since Grünenthal's ultimate goal is to minimise global technology consulting costs, professional resources with a highly specialised technical profile are provided for the management, support and maintenance of the company's strategic technology tools, structured in technology hubs.

Resources with a specific profile in Project Management are provided to give support and structure to the definition of responsibilities and processes that allow the monitoring and follow-up of the new functions assumed by the Global IT area and, in short, to the transformation of the area.

01. Technological specialisation

Since Grünenthal's ultimate goal is to minimise global technology consulting costs, professional resources with a highly specialised technical profile are provided for the management, support and maintenance of the company's strategic technology tools, structured in technology hubs.

02. Business partnering

Resources with a specific profile in Project Management are provided to give support and structure to the definition of responsibilities and processes that allow the monitoring and follow-up of the new functions assumed by the Global IT area and, in short, to the transformation of the area.

Technologies used
  • Business Intelligence technologies such as Qlik Sense or DOMO to support the BI area.
  • Technologies to support the finance user area, namely SAP BW and TM1.
  • Project management tools such as Miro or Microsoft Project.

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Working in coordination with the company's Global IT area has been a key factor in addressing risks and corporate needs. Providing the technological support service has contributed to facilitating and centralising the management of technical requests and requirements, boosting profitability and promoting the company's performance levels.

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